Returns Policy

Returns Policy

Returns

Our return policy lasts 60 days. If 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

To process your return, a receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not received your refund yet:

1. Check your bank account again.

2. Contact your credit card company—it may take some time before the refund is officially posted.

3. Contact your bank, as processing times can vary.

If you have done all of this and still have not received your refund, please contact us at info@mycutiepie.com.au.

Sale Items (if applicable)

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping

For return shipping details, please email us, and we will provide the return shipping address.

You will be responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable—if you receive a refund, the return shipping cost will be deducted.

Depending on your location, the time required for an exchanged product to reach you may vary.